- What is the status of my order?
To see the status of your order. You will receive an email confimation to the email address provided, upon placing your order successfully.
Your order will be dispatched within 3 working days. and you will receive an email confirmation to the email address provided.
- Where is my order?
We will notify you by email when your order is dispatched.
Please visit our shipping policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
- How long does delivery take?
Shipping Times
You will receive a notification as soon as the goods are on their way. When the package is ready for dispatch, you will receive an email . From this point on you can track your shipment with the tracking number.
The packages are ready for dispatch after 1-4 business days, depending on the availability of the items and the positive result of the payment & delivery countries.
Delivery time as per our shipping policy.
- How do I cancel my order?
If you wish to cancel your order please notify Super Amazing Store by email at info@superamazingstore.com within 1 hour of making your order.
Please include the following details:
- Your Name
- Your Order Number
- Reason for cancellation
- Payment Method
- The refund will be applied directly to your debit/credit card or PayPal account.
- How do I return my order?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For further details about the return, please read of our return and refund policy.
https://superamazingstore.com/policies/refund-policy
To start a return, you can contact us at info@superamazingstore.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@superamazingstore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@superamazingstore.com.
- Why am I not receiving any emails?
If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.
If you are using Gmail, the emails may also have been moved to your promotions folder.